Refund Policy
If you receive a defective item or wish to request an exchange or refund, kindly contact us at info@mrgustave.shop. Please provide detailed information about the product and the nature of the defect. You have a 30-day window from the date of purchase to initiate a request. For all return shipments, you are responsible for the associated shipping costs. We recommend prepaying shipping and insurance (if applicable) for added security during transit. It's important to note that we cannot be held responsible for any loss or damage incurred during the return journey. Please be aware that refundable amounts will not include any shipping and handling charges outlined on the packing slip or invoice. Upon receiving the returned product, we will assess it and communicate with you via email within a reasonable time to confirm eligibility for a refund or exchange due to the defect. If applicable, we will replace the product or issue a refund in alignment with the original payment method. Please be advised that shipping and handling fees paid are non-refundable. The credited refund might reflect in your statement within approximately 15 business days after you receive our email notification.
1. Returning Unopened Items: We accept returns of new, unopened items within 30 days of purchase, accompanied by a valid receipt or proof of purchase. Please understand that refunds or exchanges cannot be offered if the 30-day timeframe has elapsed since your purchase. Only regularly priced items are eligible for refunds; sale items are non-refundable.
2. Exchanges: Exchanges are limited to goods that are faulty or damaged. Should you encounter a defective product within 30 days of purchase, please reach out to us at info@mrgustave.shop, providing comprehensive details about the product and the defect. We will guide you through the product return process.
3. Exceptions: Certain items are categorized as non-refundable or non-exchangeable. Such designations are clearly marked on our website and include items on sale or part of a final sale.
4. Shipping: For return shipments, you bear the responsibility for shipping costs. Prepayment of shipping and insurance (if applicable) is recommended. Refunded amounts will exclude any shipping and handling charges specified on the packing slip or invoice. To initiate a return or exchange, please contact us at info@mrgustave.shop.
5. Process: Upon receipt of the returned item, we will evaluate its condition and notify you via email within a reasonable time to confirm eligibility for a refund or exchange. If eligible for a refund, the purchase price will be refunded, and the credit will be applied to the original method of payment. Please note that shipping and handling fees paid are non-refundable. Allow up to 15 business days after receiving our email for the refund to reflect in your statement. If eligible for an exchange, a replacement item will be shipped to the original address.